Frequently Asked Questions (FAQ)

1. Account and Registration

  • Q: I forgot my password. What should I do?
    A: Click on “Forgot Password” on the login page, enter your email, and you will receive a reset link to create a new password.
  • Q: Can I change my account email address?
    A: Yes, you can change your email address by contacting our support team.

2. Purchasing and Payment

  • Q: Do the prices on the website include payment fees?
    A: Payment fees vary depending on the payment gateway. When you proceed to checkout, you’ll see the total amount, including the payment fee. If you choose installment options, you can review the plan before confirming. Feel free to explore the options without finalizing the payment until you’re satisfied with the best plan.
  • Q: How do I use a discount coupon?
    A: Enter the coupon code in the “Discount Coupon” field during checkout and click “Apply.”
  • Q: What are the available payment methods?
    A: We offer a variety of payment options:

    • 1. Visa, Mastercard, or Meeza
    • 2. PayPal (for international payments in USD or EUR)
    • 3. Payments via Fawry or Aman outlets
    • 4. Bank transfer or deposit
    • 5. Instant payments via e-wallets such as InstaPay, Telda, or Yalla
    • 6. Installments through CIB, NBE, Banque Misr, and others
    • 7. Installments through ValU
    • 8. Installments through Aman
    • 9. Installments through Souhoola
    • 10. Installments through Contact
    • 11. Instant Installments

3. Shipping and Delivery

  1. Q: How long does shipping take?
    A: Shipping times depend on the product type:

    • 1. Physical products: Delivered to your address within 3-5 business days, depending on your location.
    • 2. Digital products (Codes): Delivered within 3 business hours after payment confirmation. Instant payment methods require no confirmation.
    • 3. Digital products (Accounts): Delivered within 24 hours to your registered email.
  2. Q: Can I track my order?
    A: Yes, you will receive email updates for your order status. You can also track it anytime through our website.
  3. Q: Do you offer international shipping?
    A: Currently, we ship physical products within Egypt. Digital products are delivered globally via email.
  4. Q: What should I do if my order is delayed?
    A: Contact our customer service team for an update on your order status.

4. Returns and Exchanges

  • Q: What is your return policy?
    A: You can return products within 14 days of receipt, provided they are in their original, unopened condition. Check our Return Policy.
  • Q: How can I initiate a return?
    A: Contact our support team for guidance on the return process.
  • Q: Can I exchange a product?
    A: Yes, exchanges are possible. Please contact our support team for assistance.

5. Products and Offers

  • Q: Are your products genuine?
    A: Yes, all products on our website are 100% genuine and come with a manufacturer warranty.
  • Q: How can I know about current offers?
    A: Visit the “Special Offers” section or subscribe to our newsletter for updates.
  • Q: Can I pre-order unavailable products?
    A: Yes, you can place a pre-order if the product is available for booking.
  • Q: Are PlayStation games available in Arabic?
    A: Games are available in English mainly unless explicitly mentioned in the product description or title.

6. Technical and Account Issues

  • Q: The website is not working properly. What should I do?
    A: Try updating your browser or using a different device. If the issue persists, contact our support team.
  • Q: Why haven’t I received my order confirmation email?
    A: Check your spam or junk email folder. If you still can’t find it, track your order status on our website or contact support.

7. General Inquiries

  • Q: Can I purchase a gift card?
    A: Yes, gift cards are available, and you can send them to anyone.
  • Q: Do you offer setup or installation support?
    A: We do not provide installation services, but you can refer to the user manual included with the product. Our team is also available to assist you as much as possible.
  • Q: Can I leave a product review?
    A: Absolutely! You can rate the product and write your review on the product page.
  • Q: What’s the difference between PlayStation accounts?
    A: Check this article for detailed information about PlayStation codes and accounts.
  • Q: What’s the difference between Xbox accounts?
    A: Check this article for detailed information about Xbox codes and accounts.

8. Contacting Customer Support

  • Q: What are the customer service hours?
    A: Our customer service team is available daily from 2 PM to 11 PM.

  • Q: How can I submit a complaint?
    A: You can send your complaint via email or live chat, and we will respond as soon as possible.